Everyone is trying to do more with less, but in the complex, ever-changing world of information technology, it is a hard goal to accomplish. IT organizations' technical resources get constantly pulled in a number of directions, and having a trusted support partner can help. By engaging remote support services, your organization can more easily maintain and manage your PeopleSoft applications, freeing up your valuable resources to deal with other IT demands.
Benefits of Remote Support for your Enterprise System
Economies of Scale
Macro Solutions leverages the cost to acquire talent across our entire customer base, which in turn lowers costs. You gain the benefit of on-demand expertise for even the smallest of projects. You have constant access to hard-to-find PeopleSoft resources, while avoiding the associated hiring, training and retention costs.
Reduce Cost of Ownership of Your ERP Application
By selecting a pre-defined allotment of hours, you only use the number of resources required to maintain the service levels that you deem necessary for your organization.
Consistent Cash Flow
While utilizing Macro Solutions’ Remote Support Services for your Enterprise System, you can budget a predictable, consistent monthly fee for the life of the contract. This will result in fewer budgeting hassles & over-runs.
Contractually Guaranteed Service Levels
Pre-defined service levels mean that you know exactly the amount of support and responsiveness you will receive from Macro Solutions. These levels can be adjusted as your needs change over time.
Work with a Team of Specialists
The Macro Solutions team includes Enterprise Application, Database and Infrastructure technical experts who do nothing but manage and optimize mission-critical, complex Enterprise environments. With our remote services, this expertise is at your fingertips.
Enhanced Strategic Focus
With Macro Solutions supporting the day-to-day IT maintenance, administration, and routine support of your system, your IT team is free to concentrate on areas vital to your strategic initiatives.
Benefits of Partnering with Macro Solutions
Macro Solutions’ Remote Support Services specifically help companies improve system performance, enhance infrastructure stability, and fully leverage their Enterprise applications. We develop long-term relationships with our customers, gain an in-depth knowledge of their business, and tackle customer problems as our own. As a leading provider of ERP remote support services Macro Solutions provides:
A Broad Scope of Services
Macro Solutions offers a wide range of remote support services, such as application, database and infrastructure technical support; application optimization & performance tuning, application development, technology visioning and prototyping, security analysis and enhancements, and application & infrastructure upgrades, all under one roof (see below details). We create economies of skill and scale at a predictable monthly cost.
Tailored, Customized Solutions
Macro Solutions creates a customized solution based on your specific IT requirements. You select the number of hours necessary and the type of support services to meet your needs. With this customized methodology, we provide the "right-sized" solutions for every customer.
The Capacity to Grow with Customers
Our knowledgeable staff reacts quickly to change and can grow with your IT operations as needed. With Macro Solutions, you will always have access to highly skilled IT professionals on short notice — and these experts already know your environment.
An Easy-to-Engage Relationship
With a customizable client portal, you will have all the necessary information about your environment at your fingertips. Additionally, we can provide specific points of contact for customer communications. Regular management update meetings will be conducted along with weekly status reports.
The Macro Solutions Center provides organizations with on-going application support and assistance in the following areas:
Technical Support Services
Macro Solutions experts can assist your IT organization with problems and issues that arise, both in production and/or development. Having our experienced support team partner with you on troubleshooting and break-fix resolution will decrease downtime and minimize the impact of encountered problems.
Application & Infrastructure Upgrades
The ERP technical infrastructure has many "moving parts." Keeping track of patch levels for both the ERP application and the myriad of ancillary technical applications is a daunting task. And then, once you realize what needs to be patched — you actually have to do it! Macro Solutions support team can track and inform you of necessary patch/application levels and then assist your IT department with upgrading those components.
Technology Visioning & Prototyping
In today's hectic IT department, it is often hard to free up resources for R&D. Macro Solutions can help by leading technology visioning sessions and then creating and installing prototypes of future-state infrastructures & application configurations. This can be done either on your current infrastructure or in Macro Solutions lab environment, preventing you from having to find space within your technical environment.
How many times has your technical support organization heard "The system is slow?" Macro Solutions performance experts can help with pro-active monitoring of your system so those types of issues can be prevented. If performance issues do arise, we can work with you to quickly resolve them in order to maintain optimal system performance. From the web layer, down to the database, we can help your IT team ensure the system is performing to meet your standards.
Enterprise Security Support
From "white-hacks" to security configuration reviews, Macro Solutions can help ensure that your ERP environment meets today's strict security standards. Our team of experts will help you understand the ever-changing security landscape and work with your IT department to deliver a secure & safe application infrastructure.