Macro Solutions Receives ISO/IEC 20000-1:2011 Certification for IT Service Management System
Latest achievement marks third major IT certification the company has received in the last 3 months
Washington, D.C – October 6, 2016 – Macro Solutions, an established leader in the delivery of strategic IT and management consulting, announced today that it has received ISO/IEC 20000-1:2011 certification for its IT Service Management (ITSM) system. The certification validates the quality and effectiveness of the company’s planning, support, and delivery of ITSMs to its customers.
The ISO/IEC 20000-1:2011 is the international best practice standard for ITSM, and it measures and evaluates how well service providers plan, establish, implement, operate, monitor, review, maintain, and improve an ITSM. Macro Solutions’ ISO/IEC 20000-1:2011 certification is the result of meeting a number of requirements that includes successful implementation of documentation and records management; commitment to customer needs; and establishment of well-defined policy, planning, and implementation.
“The ISO/IEC 20000-1:2011 serves as the final ISO certification that we needed to fully validate our integrated management system, which is a huge milestone for us,” said Amy Wright, CEO of Macro Solutions. “At Macro, our mission is to provide our customers with high quality, secure management systems and this achievement demonstrates that our IT services align with their evolving needs.”
The ISO/IEC 20000-1:2011 standard helps verify that customers receive a fully integrated management system with strong security controls and quality processes. This is the fifth major certification that Macro Solutions has earned in the past year. The company recently received ISO/IEC 27001:2013 and ISO 9001:2015 certification and last August it was assessed at CMMI Maturity Level 3 for both Development and Services.
About Macro Solutions
Macro Solutions is an end-to-end, woman-owned IT and management consulting firm that helps government organizations select, implement, integrate and maintain critical business solutions. Assessed at CMMI Maturity Level 3 for both Development and Services, Macro delivers honest, powerful results from the inside, outward. To learn more, visit www.macrosolutions.com